EU Legal Guarantee

If you are shopping from the European Union, Iceland, Liechtenstein, or Norway, the goods you buy from Buck Mason are covered by a legal guarantee of conformity of at least two years. This notice is the official European Commission reminder of those rights.

Minimum two-year legal guarantee protection for goods sold in the European Union

Consumers can claim their rights under the legal guarantee of conformity, for example if goods do not match the description or do not function as intended.

Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer free repair or free replacement, or in some cases a price reduction or full reimbursement.

Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year. For more information on your rights in a specific country, visit europa.eu/youreurope/guarantees.

What to do if you receive non-conforming goods

• Contact us as soon as possible to report the issue at [email protected].
• Provide proof of purchase, such as your order confirmation, receipt, invoice, or bank statement.